Professional Service Guidelines & Consultation Policy
Prometheus Fireplace & Chimney Services provides chimney cleaning, inspection, and repair services in accordance with recognized safety practices and industry standards. The following terms outline our consultation process, service conditions, and client responsibilities.
1️⃣ Consultation Process
We offer professional consultation to assess chimney system conditions and determine appropriate service recommendations.
Consultations may include:
• Visual chimney assessment
• Basic structural review
• Appliance compatibility discussion
• Service scope clarification
• Preliminary pricing estimates
Formal inspections (Level 1–3) are billed separately and include detailed documentation.
2️⃣ Inspection Classification
Our inspections are aligned with nationally recognized safety classifications:
-
Level 1 Inspection – Routine annual visual evaluation
-
Level 2 Inspection – Required for property transactions, system changes, or suspected damage
-
Level 3 Inspection – Invasive inspection when concealed hazards are suspected
Inspection results are documented and provided to the client in written form.
3️⃣ Service Estimates & Pricing
All estimates are based on observed conditions at the time of inspection.
Final pricing may vary if:
• Hidden structural damage is discovered
• Additional safety concerns arise
• Access limitations affect service scope
We maintain transparent pricing and communicate changes before proceeding with additional work.
4️⃣ Client Responsibilities
Clients are responsible for:
• Providing safe and clear access to the chimney and fireplace
• Securing pets during service appointments
• Disclosing known chimney issues or prior repairs
• Ensuring appliances are not in operation during service
Failure to provide safe access may result in service rescheduling.
5️⃣ Safety & Liability
Our company is fully insured. All services are performed using professional equipment and safety protocols.
However:
• Chimney systems may contain pre-existing structural weaknesses
• Undetected concealed damage may become visible during service
• Weather conditions may impact scheduling and roof safety
We prioritize technician and homeowner safety at all times.
6️⃣ Scheduling & Cancellations
Appointments may be rescheduled due to:
• Severe weather conditions
• Unsafe roof access
• Emergency service prioritization
Clients are asked to provide reasonable notice for cancellations.
7️⃣ Warranty & Workmanship
Repair services may include limited workmanship warranties, depending on service type.
Warranty coverage does not apply to:
• Pre-existing structural defects
• Improper appliance use
• Water intrusion caused by unrelated roofing damage
• Lack of ongoing maintenance
Details are provided in writing upon service completion.
8️⃣ Code Compliance
While we follow recognized safety standards, local building codes may vary by municipality.
Clients are responsible for:
• Obtaining permits if required
• Coordinating with local building authorities when applicable
We provide documentation to support permit applications if needed.
9️⃣ Limitation of Scope
Chimney cleaning removes soot and creosote buildup but does not:
• Guarantee structural integrity of hidden components
• Repair cracked liners unless specified
• Correct draft issues caused by appliance design
Separate repair services may be required.
🔎 Professional Consultation Summary
Our goal is to provide clear, documented, and safety-focused chimney consultation and service recommendations to homeowners in Chicago and Milwaukee.
Transparency, compliance, and prevention guide every interaction.